Shipping policy

Xplore Gifts – Shipping Policy

At Xplore Gifts, we’re committed to getting your gifts to you quickly, safely, and hassle-free. Here’s everything you need to know about our shipping process:

Shipping Locations

We proudly ship to all addresses within the United Kingdom, including Northern Ireland. No matter where you are in the UK, we’ve got you covered.

Shipping Methods & Carriers

We partner with reliable carriers to ensure your order reaches you safely:

Royal Mail Tracked 24 & 48 – Fast and reliable, perfect for those last-minute gifts.
Evri & Yodel – Economical options with tracking included.

Your order will be assigned the most suitable carrier based on your location and the items in your order.

Processing Time

We know waiting isn’t fun! Most orders are processed and dispatched the same day or the next business day.

Orders placed before 2 PM will typically be dispatched the same day.
Orders placed after 2 PM will be processed the next business day.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Costs

We believe in simple and transparent shopping. All orders qualify for free shipping with no hidden fees, no surprises.

Delivery Times

Delivery typically depends on the shipping method and location:

Royal Mail Tracked 24: 1 business day
Royal Mail Tracked 48: 2 business days
Evri & Yodel: 2–4 business days

Please note that delivery times are estimates and may vary due to unforeseen circumstances like weather, public holidays, or carrier delays.

Shipping Restrictions

We ship all items in our store at no additional cost. There are no hidden restrictions – you can enjoy your gifts without worry.

Lost, Damaged, or Delayed Packages

While we do our best to ensure smooth deliveries, sometimes issues occur. If your package is lost, damaged, or delayed:

Contact our support team immediately at [your support email].
Include your order number and details of the issue.
We’ll investigate with the carrier and either replace your item or issue a refund as quickly as possible.

Order Tracking

All dispatched orders receive a tracking number via email. Simply click the link in your email to follow your gift’s journey from our store to your doorstep.

Additional Information

Weekend Orders: Orders placed on Friday, Saturday, or Sunday will typically be processed on the next business day.
Holidays: Shipping may be slightly delayed during national holidays or busy seasons, but we’ll always keep you updated.
Customer Support: Our support team is always ready to help with any shipping questions or concerns.

At Xplore Gifts, we aim to make every delivery a delightful experience, from our store to your hands.