Contact information

We love hearing from our customers! Whether you have a question, need assistance, or just want to say hi, our team is here to help.

How to Reach Us

Email:
hello@xplore-brands.com
We check our emails regularly and aim to respond within 2–3 hours during business hours.

Business Hours

Our team is available:
Monday – Friday: 9:00 AM – 5:00 PM
Weekends & Holidays: We may take a little break, but we’ll get back to you promptly on the next business day.

Our Address

If you’d like to send us mail:

Xplore HQ
Unit 30-32 Albion Rd
Sileby, Loughborough
LE12 7RA
United Kingdom

Need Help Fast?

For questions about orders, shipping, or returns, check out our Shipping Policy and Returns Policy pages.
Prefer emailing us directly? We promise a reply within a few hours during business days!

Friendly Reminder

We’re here to make your Xplore Gifts experience smooth and enjoyable. No question is too small, and we love helping you find the perfect gift!